Vendor Support Administrator

Cox Automotive is the world's largest automotive service company, providing solutions to clients at every stage of the vehicle lifecycle. We help dealers, manufacturers, fleet and leasing companies.
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Bristol

Department:

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.  

Role:

To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times

  • Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone and email, escalating where necessary.
  • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales
  • Efficient and accurate filing of vehicle documents
  • Undertake monthly stock reconciliation of vehicle documents
  • Process daily post, ensuring all documents are posted to the correct customers on time.
  • Supporting Auctioneers & Account Support Representatives in the delivery of their duties
  • Supporting the simulcast function during sale days
  • Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors
  • Ensure all document packs are ready for each sale, as per Vendor/Branch requirement


Skills:

  • Experience within a customer service role with the ability to resolve customer queries
  • Experience within a data process role with the ability to process large amounts of information accurately
  • Excellent customer service skills.
  • Excellent administration skills
  • A keen eye for detail and accurate data entry skills
  • Excellent interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively
  • Able to work as part of a team 

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. 

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.  

Or, know someone who would be a perfect fit? Let them know!

Manheim Bristol

BS3 2AZ
BS3 2AZ Bristol Directions 0333 136 1007 View page

Perks & Benefits

  • As a Cox Automotive UK team member, you can enjoy access to a huge range of benefits and discounts.

    Here are just a sample of what we offer and what you might enjoy during your career at Cox Automotive.

    Lifestyle Benefits
    • Flexible working
    • Working from home
    • Volunteering days
    • Career breaks
    • Holiday purchase scheme
    • Cyclescheme
    • Company cars / car allowance
    Parental Benefits
    • Enhanced maternity, adoption, paternity and shared parental leave
    Health and wellbeing
    • Private Health Cover
    • Access to a wealth of exceptional health and wellbeing tools and resources
    • Flu vaccinations offering

    Education & Training
    • Professional study / training sponsorship
    • Cox Automotive Bitesize – e-learning resources
    • Internal mentoring scheme
    • “Licence to Lead” modular programme

    Planning for your future
    • Group personal pension plan
    • Life assurance cover
    • Competitive salary
    • Bonus plans

    Team member resources
    • Employee Assistance Programme
    • Trained Mental Health First Aiders
    • European Culture and Engagement Team

    Team member Discounts
    • Auction discounts
    • Mobile phone discounts
    • Access to fantastic discounts from over 900 retailers

Our Culture

What drives us? It’s the belief that every person in every role is an important and vital part of the Cox Automotive family. We offer tons of opportunities for growth. We encourage our team members to be rock stars. We aim for epic success. We are leading the way in developing cutting-edge, industry-changing solutions and technology. And we are always looking for great minds and great spirits to join us.

We know that great people can achieve amazing things when they work together, and for us, how we do things is just as important as what we do.

It is our guiding principles that direct us to be our best: Do the right thing, always. Lead by example. Bring out the best in everyone. Have fun and make today count. And do it all in the spirit of Cox.  These principles steer us in the right direction as we strive to empower people today to build a better future for the next generation

Find out more about the culture and values at Cox Automotive UK

Already working at Cox Automotive?

Let’s recruit together and find your next colleague.

email
@coxauto.co.uk
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