Service Delivery Co-Ordinator

Cox Automotive is the world's largest automotive service organisation, providing solutions that improve performance & profitability throughout the vehicle lifecycle,to manufacturers,fleets and dealer
Scroll to content

Department:

The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for delivering excellent customer service at all times to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.

Role:

To oversee, administer and coordinate the specific branch internal transport tasks, to provide a point of initial contact and administration support to the relevant customers as well as the business/branch. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.

  • Responsible for the coordinating and supporting the logistics planning team in relation to collections and deliveries, which includes all the relevant branch specific tasks for transport & logistics and being the main branch contact point for any internal & external enquiries.
  • Responsible for ensuring all paperwork and load requests associated with the Transport function are completed accurately and in a timely manner.
  • Responsible for identifying specific additional transport requirements that may impact the collection or delivery of vehicles, ensuring all vendor / buyer information is up to date on the relevant documentation and data sheets

Skills:

  • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
  • Excellent customer service skills.
  • Strong administration skills.
  • PC and back office systems experience.
  • A keen eye for detail and accurate data entry skills.
  • Excellent interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively.
  • Able to work effectively as part of a team.
  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. 

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's. 

 

Or, know someone who would be a perfect fit? Let them know!

Manheim Leeds

LS26 0JE
LS26 0JE Leeds Directions 0333 136 1001 View page

Perks & Benefits

  • As a Cox Automotive UK team member, you can enjoy access to a huge range of benefits and discounts.

    Here are just a sample of what we offer and what you might enjoy during your career at Cox Automotive.

    Lifestyle Benefits
    • Flexible working
    • Working from home
    • Volunteering days
    • Career breaks
    • Holiday purchase scheme
    • Cyclescheme
    • Company cars / car allowance
    Parental Benefits
    • Enhanced maternity, adoption, paternity and shared parental leave
    Health and wellbeing
    • Private Health Cover
    • Access to a wealth of exceptional health and wellbeing tools and resources
    • Flu vaccinations offering

    Education & Training
    • Professional study / training sponsorship
    • Cox Automotive Bitesize – e-learning resources
    • Internal mentoring scheme
    • “Licence to Lead” modular programme

    Planning for your future
    • Group personal pension plan
    • Life assurance cover
    • Competitive salary
    • Bonus plans

    Team member resources
    • Employee Assistance Programme
    • Trained Mental Health First Aiders
    • European Culture and Engagement Team

    Team member Discounts
    • Auction discounts
    • Mobile phone discounts
    • Access to fantastic discounts from over 900 retailers

Our Culture

What drives us? It’s the belief that every person in every role is an important and vital part of the Cox Automotive family. We offer tons of opportunities for growth. We encourage our team members to be rock stars. We aim for epic success. We are leading the way in developing cutting-edge, industry-changing solutions and technology. And we are always looking for great minds and great spirits to join us.

We know that great people can achieve amazing things when they work together, and for us, how we do things is just as important as what we do.

It is our guiding principles that direct us to be our best: Do the right thing, always. Lead by example. Bring out the best in everyone. Have fun and make today count. And do it all in the spirit of Cox.  These principles steer us in the right direction as we strive to empower people today to build a better future for the next generation

Find out more about the culture and values at Cox Automotive UK

Already working at Cox Automotive?

Let’s recruit together and find your next colleague.

email
@coxauto.co.uk
Teamtailor

Applicant tracking system by Teamtailor