Customer Experience Advisor

Cox Automotive has won two awards recognising the company for being an great employer. We've been named the 4th best company to work for in the automotive industry and 18th overall in the UK
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Leeds / Remote

About Us: 

Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.

The Client Services Team are accountable for delivery of Customer Service Excellence direct to our customers and various stakeholders to include Sales and Operations across the business via both written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met.

Roles: 

Reporting to the Central Services Team Manager you will provide one stop solutions for all your customers, via both inbound/outbound calls and email. These will incorporate existing customer queries and setting up new buyers and vendor accounts, whilst ensuring the highest standards of customer services and compliance. The role encompasses elements of data entry and the secure handling of client information in line with the data protection act and business standards. 

Key objectives this role is accountable for: 

  • Provide world class customer service, to both external and internal clients, both phone calls and emails in line with company standards and quality goals.
  • Work to and exceeds Key Performance Indicators agreed by the leadership team
  • Responsible for being the voice of the customer, Highlighting to the Team Manager any business with trends and issues
  • To accurately create new accounts, ensuring you know your customer and securely handle customer information using Bridger/Lexis Nexis to ensure we remain complaint. Ensure all accounts are opened and ready for business within the agreed SLA's 

Skills: 

  • Excellent Communication - Both verbal and written
  • Problem Solving — Recognition, assessment and solution delivery
  • Competent in Microsoft Office, specifically Excel to analyse data to highlight trends and drive agreed actions
  • Previous experience in desk based customer service

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. 

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Head Office, Leeds

LS26 0JE
LS26 0JE Leeds Directions 0333 136 1001 View page

Perks & Benefits

  • As a Cox Automotive UK team member, you can enjoy access to a huge range of benefits and discounts.

    Here are just a sample of what we offer and what you might enjoy during your career at Cox Automotive.

    Lifestyle Benefits
    • Flexible working
    • Working from home
    • Volunteering days
    • Career breaks
    • Holiday purchase scheme
    • Cyclescheme
    • Company cars / car allowance
    Parental Benefits
    • Enhanced maternity, adoption, paternity and shared parental leave
    Health and wellbeing
    • Private Health Cover
    • Access to a wealth of exceptional health and wellbeing tools and resources
    • Flu vaccinations offering

    Education & Training
    • Professional study / training sponsorship
    • Cox Automotive Bitesize – e-learning resources
    • Internal mentoring scheme
    • “Licence to Lead” modular programme

    Planning for your future
    • Group personal pension plan
    • Life assurance cover
    • Competitive salary
    • Bonus plans

    Team member resources
    • Employee Assistance Programme
    • Trained Mental Health First Aiders
    • European Culture and Engagement Team

    Team member Discounts
    • Auction discounts
    • Mobile phone discounts
    • Access to fantastic discounts from over 900 retailers

Our Culture

What drives us? It’s the belief that every person in every role is an important and vital part of the Cox Automotive family. We offer tons of opportunities for growth. We encourage our team members to be rock stars. We aim for epic success. We are leading the way in developing cutting-edge, industry-changing solutions and technology. And we are always looking for great minds and great spirits to join us.

We know that great people can achieve amazing things when they work together, and for us, how we do things is just as important as what we do.

It is our guiding principles that direct us to be our best: Do the right thing, always. Lead by example. Bring out the best in everyone. Have fun and make today count. And do it all in the spirit of Cox.  These principles steer us in the right direction as we strive to empower people today to build a better future for the next generation

Find out more about the culture and values at Cox Automotive UK

Already working at Cox Automotive?

Let’s recruit together and find your next colleague.

email
@coxauto.co.uk
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