Payments Assistant - 12 hours

Cox Automotive is the world's largest automotive service organisation, providing solutions that improve performance & profitability throughout the vehicle lifecycle,to manufacturers,fleets and dealers
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The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality. 


To support the smooth and accurate running of the Payments office, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times

  • Responsible for facilitating payments from customers by electronic fund transfer and/or direct debit ensuring that payments and bank transfers are allocated to customer accounts
  • Checking of company bank accounts for payments received by telegraphic transfer
  • Responsible for dealing with customer enquiries, both face to face and telephone, in line with Manheim’s customer services excellence standards, escalating issues, concerns or queries as appropriate
  • Ensure the auction system is kept up to date with timely and accurate information
  • Responsible for ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate
  • Responsible for adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid
  • Taking ownership of closing cheques for account customers for purchases made during and post-sale.
  • Responsible for ensuring that all payments transacted by you balance at the end of a sale
  • Responsible for raising and taking payments for sundry invoices
  • Completion of all necessary reports and providing explanation on any variants.


  • A keen eye for detail
  • Ability to work within rigid regulations and procedures.
  • Excellent customer service and interpersonal skills. 



We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. 

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.


Or, know someone who would be a perfect fit? Let them know!

Manheim Shepshed

LE12 9NN
LE12 9NN Loughborough Directions 0333 136 1003 View page

Perks & Benefits

  • As a Cox Automotive UK team member, you can enjoy access to a huge range of benefits and discounts.

    Here are just a sample of what we offer and what you might enjoy during your career at Cox Automotive.

    Lifestyle Benefits
    • Flexible working
    • Working from home
    • Volunteering days
    • Career breaks
    • Holiday purchase scheme
    • Cyclescheme
    • Company cars / car allowance
    Parental Benefits
    • Enhanced maternity, adoption, paternity and shared parental leave
    Health and wellbeing
    • Private Health Cover
    • Access to a wealth of exceptional health and wellbeing tools and resources
    • Flu vaccinations offering

    Education & Training
    • Professional study / training sponsorship
    • Cox Automotive Bitesize – e-learning resources
    • Internal mentoring scheme
    • “Licence to Lead” modular programme

    Planning for your future
    • Group personal pension plan
    • Life assurance cover
    • Competitive salary
    • Bonus plans

    Team member resources
    • Employee Assistance Programme
    • Trained Mental Health First Aiders
    • European Culture and Engagement Team

    Team member Discounts
    • Auction discounts
    • Mobile phone discounts
    • Access to fantastic discounts from over 900 retailers

Our Culture

What drives us? It’s the belief that every person in every role is an important and vital part of the Cox Automotive family. We offer tons of opportunities for growth. We encourage our team members to be rock stars. We aim for epic success. We are leading the way in developing cutting-edge, industry-changing solutions and technology. And we are always looking for great minds and great spirits to join us.

We know that great people can achieve amazing things when they work together, and for us, how we do things is just as important as what we do.

It is our guiding principles that direct us to be our best: Do the right thing, always. Lead by example. Bring out the best in everyone. Have fun and make today count. And do it all in the spirit of Cox.  These principles steer us in the right direction as we strive to empower people today to build a better future for the next generation

Find out more about the culture and values at Cox Automotive UK

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