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IT Support Analyst

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Fixed Term 9 Months

Permanent Full Time Monday to Friday 

We thrive on what makes us different. Our similarities and differences are what inspire greater creativity and innovation. Among our 34,000+ team members across the globe, no two look or think the same and we prefer it that way. We don’t just talk about being diverse and inclusive, we work every day to make that a reality. At Cox Automotive treating everyone with respect is one of our guiding principles, it’s just one of the ways that we work to bring out the best in everyone.  

About Us

RMS Automotive was founded in 2014 to provide portfolio management solutions to OEMs and vehicle portfolio holders around the globe. RMS’s flexible software platform has been deployed for over 8 years and has supported the wholesale activities of over 1,000,000 vehicles across the European Union, Australia, United States, and the United Kingdom for some of the biggest and most prestigious OEM’s.  RMS Automotive is Cox Automotive’s first truly global business, with headquarters in Atlanta, GA and offices in Silicon Valley, the United Kingdom, and India.

About the Role

As our First Line Support Analyst you are the primary point of contact, either by telephone or email, for our internal and external users ensuring that issues are resolved in a timely manner.

You will be responsible for the identification, reporting and tracking of issues which may involve liaising with other departments across RMS and our business. You will own all issues from creation through to resolution which will require, at times, escalation to our internal stakeholders. 

During all customers interactions you will be helpful, friendly, polite and professional at all times delivering great customer service.

About You

You proactively think ahead and manage your time effectively. You thrive working in a busy and fast paced environment. 

You are flexible and solution oriented, being able to work independently taking a proactive and knowledgeable approach to all issues.

You enjoy working as part of a team and are motivated to exceed expectations and deliver a great job.


 

INDMP

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Carwood Park, Leeds

5
LS15 4LG Leeds Directions

Perks & Benefits

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All of our team members are unique. 

That's why we offer a range of benefits to give our people the opportunity to choose what works best for them.

Here's just a few...

  • Vehicle discount

    If you need a new set of wheels, look no further. All team members can buy a vehicle through our auction centres at a discounted rate.

  • Flexible holiday

    Taking a break and switching off is important, so we offer all team members the chance to buy additional annual leave for those extra days of relaxation.

  • Points means prizes

    Our peer-to-peer reward scheme gives you the chance to say 'thank you' to your colleagues for going the extra mile. If you receive these yourself, you can swap them for a range of treats.

  • Long service

    We recognise long-term commitment with shopping vouchers and an additional week's holiday in your anniversary year.

We're better together at Cox Automotive!

 

 Jacqui Marchesi, our Learning & Development Manager, shares with us why our "Better Together" Induction day for new team members is proving a big hit.

Already working at Cox Automotive?

Let’s recruit together and find your next colleague.

email
@coxauto.co.uk
  • Alison Fisher
  • Amy Collins
  • Beverly Cowell
  • Craig Mailey
  • Darren Mornin
  • David Devonald
  • Elizabeth Wass
  • Glenn Fishwick
  • Jacqui Marchesi
  • James Leese
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